FAQ

How will my painting be packaged?
Paintings with sides that are less than 48" in length will be wrapped in bubble wrap and packed in a commercial cardboard box. Paintings with at least one side 48" or larger are normally removed from their stretcher bars and rolled up in a tube, if shipped outside Toronto. You will be responsible for getting the canvas re-stretched when you receive it. If the delivery is local we can ship it with stretchers.

How do you ship paintings?
We usually ship paintings by commercial courier, but sometimes, if local, we can deliver artworks in person.

How long will it take for my painting to be delivered?

Your painting will be packaged within 5 working days of payment. It is then delivered to the courier company where the time that it takes for the delivery varies, depending on the area to which the package is travelling.

What is your return policy?
Change of heart? We understand! Paintings can be exchanged for a credit on ClaireDesjardins.com for the full amount, minus any shipping costs, so long as certain conditions are met:

- The collector has seven (7) days from the date of reception to advise us in writing that they would like to return the artwork, and fourteen (14) days to pack and ship it back to us by recognized courier, as the collector's own expense.

- The artwork must be returned in its original packaging and in the same condition as when it was shipped. It is important, therefore, to take care when both unpacking and repacking your artwork.

Where is my artwork being shipped from?
Usually, paintings are shipped out from Toronto, Ontario, Canada (unless otherwise specified).